Manage domains and DNS in the dashboard

DNS is the phone book of the internet: it turns hostnames into IP addresses, routes email via MX, can validate ownership for SSL and third-party services, and supports subdomains via CNAME or A records. On BillySoft, My Domains is where you see what you own; the exact DNS editor or nameserver UI depends on what we expose for your account.

Inventory in My Domains

After login, open My Domains. Each row typically shows domain name, status, expiry, and shortcuts to manage or renew.

If a domain is missing, confirm you registered it through this account—transfers from other registrars are a different process. If you expect a domain after payment and it is absent, check My Orders then Support.

Nameservers vs DNS records

Two patterns dominate:

• Use our / registrar DNS — you edit A, AAAA, CNAME, MX, TXT in our UI\n- Delegate to a third party (Cloudflare, etc.) — you set nameservers at the registrar to the provider’s pair, then edit DNS there

Mixing both without understanding causes confusion (“I changed A record but nothing happened” because nameservers still point elsewhere). Pick one authoritative DNS.

Common record types

A — hostname → IPv4 (e.g. VPS or shared hosting IP). AAAA — same for IPv6 if you use it.

CNAME — alias to another hostname (e.g. `www` → `yourapp.herokuapp.com`). You generally cannot CNAME the apex `example.com` on all providers; use ALIAS/ANAME if offered or A at apex.

MX — where mail should be delivered; includes priority and hostname of mail servers.

TXT — SPF, DKIM, DMARC, domain verification for SaaS tools, etc.

Propagation and TTL

After saving, global caches still hold the old answer until TTL expires. TTL might be 300 seconds or 24 hours depending what was set previously. Plan cuts during low traffic.

You can use online DNS checkers from multiple regions to see if updates are visible yet.

Renewals and transfers

Expired domains stop resolving—your site and mail vanish. Renew before expiry; some TLDs enter expensive redemption. My Domains should show dates; add calendar reminders.

If you are moving DNS between hosts, lower TTL a day ahead of migration when possible, then swap records during a maintenance window.

When to ask support

Open a Support ticket with domain name, what you want (point to shared vs VPS), and screenshots of current records if stuck. We can recommend exact values once we know your target IP or hostnames.