Track orders and provisioning status

After you pay, money moves in seconds—but services may not. My Orders is the financial and workflow trail; My Domains and My Shared Hosting are where live resources appear once automation finishes. New customers often stare at “pending” and assume failure; this guide explains the normal sequence.

What My Orders shows

Expect rows for wallet top-ups, domain registrations, hosting purchases, and possibly adjustments (refunds, manual credits). Each row should have a timestamp, amount or product, and a status.

Paid or completed usually means our system accepted payment. It does not always mean your site is already live—that is a later stage.

If an order shows failed with a wallet debit, stop and screenshot, then Support—that is abnormal and we need to reconcile.

Provisioning in plain language

Provisioning is everything after payment: calling registrar APIs, creating panel accounts, assigning quotas. Some steps are seconds; others may queue briefly.

Domains: submitted → registered or explicit failure with reason. Hosting: queued → active with credentials (in-app or email).

Where to look for each product

• Domains — My Domains once registry confirms\n- Shared hosting — My Shared Hosting plus email with login when configured

If Orders says success but the product UI is empty past the expected window, that is a support scenario—include order ID.

Patience vs problem

Wait at least the documented typical window before escalating. Beyond that, escalate with facts, not anxiety.

Refunds and credits

Failed domain registrations and some automation errors result in wallet credit rather than a raw bank reversal, because Paynow settlement is separate. Your wallet history should show the credit line.