Track orders and provisioning status

After you pay, money moves in seconds—but services may not. My Orders is the financial and workflow trail; My Instances, My Domains, and My Shared Hosting are where live resources appear once automation finishes. New customers often stare at “pending” and assume failure; this guide explains the normal sequence.

What My Orders shows

Expect rows for wallet top-ups, domain registrations, hosting purchases, VPS orders, and possibly adjustments (refunds, manual credits). Each row should have a timestamp, amount or product, and a status.

Paid or completed usually means our system accepted payment. It does not always mean the VPS is already pingable—that is a later stage.

If an order shows failed with a wallet debit, stop and screenshot, then Support—that is abnormal and we need to reconcile.

Provisioning in plain language

Provisioning is everything after payment: calling registrar APIs, creating panel accounts, cloning VM images, attaching IPs, running security baselines. Some steps are seconds; others queue behind cloud capacity.

VPS: pending → building → running (wording may vary). Domains: submitted → registered or explicit failure with reason. Hosting: queued → active with credentials email.

Where to look for each product

• VPS — My Instances for lifecycle; detail page for IP and access\n- Domains — My Domains once registry confirms\n- Shared hosting — My Shared Hosting plus email with login

If Orders says success but the product UI is empty past the expected window, that is a support scenario—include order ID.

Patience vs problem

Wait at least the documented typical window (often 5–20 minutes for VPS, faster for DNS-only operations) before escalating. Beyond that, escalate with facts, not anxiety.

Parallel changes (same wallet, two VPS orders) can complete out of order—check each order line.

Refunds and credits

Failed domain registrations and some automation errors result in wallet credit rather than a raw bank reversal, because Paynow settlement is separate. Your wallet history should show the credit line.